You can contact us via email for the fastest response at info [at] szechenyibath.com Szechenyi Bath.com
Email
info [at] szechenyibath [dot] com
The bath is officially known in Hungarian ‘Széchenyi Gyógyfürdő és Uszoda’) Before making a phone call to Szechenyi Bath / Szechenyi Furdo, please note that – for online reservations / refunds etc. made on szechenyibath.com – there are email only inquiries, which you will not be able to discuss over the phone. We keep track of orders for clarity and transparency.
Phone numbers / SzechenyiBath.com:
Massage Bookings Online Phone Number (with optional Expedited QR Code entry): please make a reservation in the booking form on the Massage page. We cannot accept massage or ticket booking via phone calls. If you have any pre-purchase questions, you can email to info [at] szechenyibath [dot] com. Please do not call for online reservations, as we can only take prepaid bookings via our booking form. More about the available Services here.
Refunds Phone Number of online reservations: email only (Mon – Fri standard office hours, or call the Customer team, as detailed in your confirmation email, during out of office hours)
- Email: info [at] szechenyibath.com. Please do not call. (Mon – Fri 9 am – 5 pm)
- Phone: (as detailed in your ticket confirmation) ) – Out of Office Hours (Mon – Fri 5 pm – 9 pm, Weekends)
- Note: Please check your Vendor details as we can only address inquiries, purchases that were made on our site, szechenyibath.com. We do not have the resources to sort out other third party vendor purchases and will automatically redirect you to your original vendor. Thank you for your understanding.
- Overcharge claims: if you purchased your tickets on the spot and you experienced an overcharge at the machine, please contact the following official central Customer Care email address of Budapest Spas
Media Inquiries Szechenyi Baths:
For media inquiries, press related questions, high resolution photos and commercial photo – video permits about Budapest thermal baths, including Szechenyi Bath, please contact the official central email address
Lost and Found or Complaints
For lost items, complaints, please also send an email as you will be able to share more information about the specifics. We suggest revisiting the baths in person as the Baths does not have the means or resources to send lost items by post. You will be kindly asked to arrange a personal meeting at your earliest convenience. Phone numbers: Szechenyi Gyogyfurdo.
You will find the main phone number on this page, which will get you an automated phone menu. Before calling, please make sure to read the FAQ, or contact us via email (we are fast to reply at info [at] szechenyibath.com). After dialling the phone number, push number 8 to get to the English language info. Alternatively, you can use the search box in the website to find out about towel rentals, party tickets, lost property and more.
Please read our FAQ page first or use the search box at the top of the page (left side box). For refunds and massages, please send an email.
Postal address of Szechenyi Baths:
Széchenyi Gyógyfürdő és Uszoda
H-1146 Budapest, XIV. kerület Állatkerti körút 9-11.
The Manager of Szechenyi Baths is Mr Sandor Nadhazi (Nádházi Sándor)
Official website of Szechenyi Gyogyfurdo in Hungarian.
You can also send in your comments in the comment section below or contact our site manager at info [at] szechenyibath [dot] com
Szechenyi Spa Baths on Budapest Tourist Map
Disclaimer
Our website is a third party website specialising in online tickets and massage reservations in cooperation with Hungaria Group (privately owned Hungarian DMC), the official partner of Szechenyi Gyogyfurdo, i.e. SzechenyiBath.com is an authorised and trusted, intermediary, third party partner of the venue, offering thermal bath guidance, advisory services to enhance and design guest experience and services to enjoy one of the most popular attractions in Budapest and Europe. This is not the venue’s official website.
Kindly note that prices, booking conditions, general Terms and Conditions, as well as cancellation policy differ from Szechenyi Bath .hu, which is the official website of Szechenyi Gyogyfurdo, Budapest Spas cPLC. Tickets sold on SzechenyiBath .com, include additional fees to provide additional services for a premium bath booking experience. The costs of the following components are included in the Ticket package, beyond the Ticket:
- 24 hour Cancellation Policy
- Flexible Change of Date (minimum 72 hours in advance via email or 24 hours via phone as specified in the confirmation email)
- Flexible Transfer to another Guest (change of name)
- Premium Administrative Fees (Customer Care Plus) – fast reply rate with detailed answers 7 days, 9 am – 9 pm (email and phone, according to the schedule and availability detailed in the confirmation email)
- Add on Services via our Partner, Hungaria Group DMC, e.g. tasting in Gastro Cellar
- Optional Insurance for cancellation within 24 hours
- Notification about potential duplicate reservation (unless reasonably believed to be intentional, e.g. dissimilar products, email etc.)
- Correction of potential typos in email addresses (limited to email address typos our system flags)
We aim to provide excellent services. If you notice something is incorrect or outdated on our site, please contact us via email so that we can correct it. Also, if you have any questions we are here.
Contact info at szechenyibath dot com.
Hi
We’ve have booked for 4 people to visit the spa on 21/04/20. Due to closure because of Covid-19 we are unable to use these tickets and are requesting a refund please.
Transaction ID: 63168143015902040175
Many thanks
Hello Sally, we have emailed you.
Hi
We’ve have booked for 4 people to visit the spa on 21/04/20. Due to closure because of Covid-19 we are unable to use these tickets please advise us regarding refund policy.
Many thanks
Hello I had booked to come here for the beer spa experience on the 23rd June however I imagine you won’t be open given current circumstances I was wondering if I could please get a refund? I cannot find an email address to contact yourselves I’m afraid (so please if you tell me to email please could you provide the appropriate)
Hello Ilana,
we will soon contact you via email.
Hello! I am finding conflicting information and do not really know: Can i reserve two day tickets online for somewehre in September 10- September 14 and are the tickets available through any other websites? Will the thermal baths be open?
thank you in advance.
Hello Laila,
online ticket sale will be available on our website from Sep 1. Please check our site for updates in September, the baths will be open.
Hope we can welcome you at Szechenyi Spa Baths!
Hello!
Is it possible to purchase items from your shop online or over the phone and have the shipped to the UK?
Thank you,
Janelle Thompson
Hello!
Can we use a PCR test to enter or is the vaccination passport necessary?
Thank you,
Edouard
Hello Edouard,
Yes, you can use Covid tests, but with limitations: you can use the tests if they are to prove that you are not only fully vaccinated (through two Covid jabs ensuring your Covid immunity) but also in possession of a Covid passport aka immunity card that has been issued in any of the countries that are accepted as a country of Covid passport issuance by the Hungarian government. Currently this is the only accepted way to enter the thermal baths, which may of course change over the years 2021 and 2022.
Even if you wish to enter Hungary, you are expected to have two valid negative Covid tests min 48 hours apart to be free from a 10 day quarantine period after arrival (the first test can be taken in the source country, then min 48h later, another negative Covid test results need to be acquired in Hungary).
The entry requirements at the thermal baths in Budapest go beyond this requirement by currently asking visitors to have a valid immunity card issued by the HU government or any of the countries accepted by the HU government, momentarily, mostly South-Eastern European countries including Slovenia, Croatia, Montenegro, Serbia, Moldova etc. as well as Turkey and Bahrein). The full list of countries whose Covid passport has reached the point of mutual acceptance in the intergovernmental negotiations can be seen here (update on 30th May): https://koronavirus.gov.hu/cikkek/vedettsegi-igazolvanyok-elfogadasa-20210530
Regardless of any tests, cards, certificates etc., if a visitor shows any symptoms related to Covid at the entrance of the baths (high temperature etc.) they will be rejected from entry to the baths.
In other words, if you have a valid PCR test to enter the country, it is fine to visit many attractions in Budapest, but is NOT sufficient to visit the baths in Budapest, including Szechenyi Spa & Baths.
We hope that in a few months’ time travel and entry procedures will become more transparent and smoothly organised. Until then, thank you for your continued support to minimise the potential spread of the virus.