When you buy your bath entry to Szechenyi Bath, either online or at the cashier on the spot, please kindly note that there is no refund for tickets purchased.
Older travel books and outdated Budapest travel guides or old forum threads may confuse some tourists regarding the tickets, stays and refunds.
True, there used to be a refund system at Szechenyi Baths, but the former, hourly based, refund system is no longer in use. So if you buy a full time ticket but only spend 2-4 hours at the baths, you will not be refunded anything.
Instead of the old refund system at Szechenyi Spa Baths, there are – most of the year – various tickets that can reduce your costs, e.g. morning tickets or evening tickets as an alternative to full day tickets (these options are not necessarily always available).
Buying the full day ticket is a good investment we think, as the baths and pools, the massage therapies, etc. are really relaxing, and you deserve a perfectly lovely way to spend a full afternoon or a day in one of the most popular thermal baths in Budapest. If you want to enhance the bath experience, you may wish to consider to buy a package that provides access to the exclusive rooftop relaxation area. The canteen at the baths provides a limited range of hot and cold dishes in a self service style restaurant, as well as a wide range of drinks (alcoholic drinks and refreshments too).
If, for any reason, you think you wish to claim a refund, please always contact the issuer of the ticket: this means that the email confirmation, the QR code etc. will have been sent to your email address, which came along with the information about the customer service.
As there are multiple websites offering the thermal bath tickets in Szechenyi Bath, please be aware that you need to contact the vendor the ticket was sent from, whether it was a third party, an affiliate website or the official bath. Some bath tickets offer an insurance policy or last minute cancellation policy, while others do not. Please kindly check the Terms and Conditions if you wish to have a peace of mind with regard to the cancellation policy of thermal bath entries in Budapest.
Hello, I bought two tickets for baths on the next Saturday, but I would like to change the date to Friday – is that possible? Thank you for letting me know!
Hello Malgorzata,
Thank you for your question.
The date change is possible, we are going to contact you via email very soon.
Have a lovely start of the week!
Dear Nidal,
Thank you for contacting us regarding your booking at Szechenyi Spa Bath.
We’re very sorry to hear that you cannot make it to Budapest.
We’ve contacted the Refund Department and will let you know via e-mail as soon as there’s a decision in this matter.
Thank you for your understanding and patience.
We hope to welcome you soon in Budapest!
I have booked to come to the spa on 19th August however am no longer able to make it. How do I go about cancelling my tickets? Thank you
Hello Heidi,
please contact the email address or phone number in your ticket confirmation. I hope I could help.
Hello John,
we have contacted you via email.
Dear John,
Thank you for letting us know. We have contacted you via email, please check the mail box and the spam folder too.
Hi,
I booked 2 tickets for entry on Sunday 3 October, we arrived at 18:00 but then we were told we couldn’t enter because it was too late. My tickets were kindly moved to Monday 4 October, but my friend became sick on Monday morning probably due to our dinner on Sunday night. Could you please refund our tickets? Thanks
Hello Husain,
we have contacted you via email. Hope your friend feels better now.